Welcome to the Multicook FAQ page. Here you can find answers to common questions about our store, products, ordering, delivery, and payments.
Multicook is a specialty Ukrainian and Eastern European food store in Porto, offering traditional dishes such as vareniki, pelmeni, pierogi, crepes, cheesecakes, frozen homemade meals, and Eastern European groceries.
If you cannot find the answer to your question, feel free to contact us — we will be happy to help.
Store & Location
Where is Multicook located?
Multicook is located at Estr. da Circunvalação 7988, 4200-162 Porto in the Paranhos area, close to universities and residential neighborhoods.
What are your opening hours?
Our store is open every day from 11:00 to 20:00. Opening hours may occasionally change during holidays.
Can I visit your store in person?
Yes. Customers are welcome to visit our physical store in Porto and explore our selection of Ukrainian and Eastern European foods.
Products
What products can I buy at Multicook?
Our store offers a wide variety of traditional Eastern European foods including vareniki, pelmeni, pierogi, crepes, cheesecakes, frozen homemade meals and selected groceries.
Do you sell Ukrainian food?
Yes. Multicook specializes in Ukrainian and Eastern European cuisine prepared using traditional recipes.
Are your products frozen?
Many of our homemade dishes are frozen immediately after preparation to preserve freshness, flavor and authentic texture.
Orders
How can I order products?
You can order products directly through our website by adding items to your cart and completing the checkout process.
Why can the final order amount change?
Many products in our store are sold by weight, so the final price may slightly differ from the estimated price shown on the website.
Will someone confirm my order?
Yes. After placing an order, our staff will contact you to confirm product availability, the final order amount and delivery or pickup details.
Delivery
Do you offer delivery?
Yes. Multicook offers delivery of Ukrainian and Eastern European food in several cities in Portugal.
Which cities do you deliver to?
Frozen and perishable products are delivered to Porto, Aveiro, Braga, Viana do Castelo and Viseu.
Do you deliver across Portugal?
Some non-perishable products can be delivered across Portugal. Delivery availability will be confirmed after your order is placed.
How long does delivery take?
Delivery time depends on your city and the order schedule. Our staff will contact you to arrange the delivery date and time.
Payment
How can I pay for my order?
After confirming the order details, you can pay using MBWay or bank transfer.
When do I pay for my order?
Payment is completed after the order details and delivery time are confirmed by our staff.
Contact
If you have any additional questions about our store, products, or delivery, feel free to contact us.
E-mail: multicookpt@gmail.com
Phone: +351 931 492 808
If you are searching for Ukrainian food in Porto, vareniki in Porto, pelmeni delivery in Portugal, or an Eastern European grocery store, Multicook is here to help you discover authentic traditional flavors.
